Thunderbird updated itself to 102. One account out of 3 was not loaded Cannot get logged on that account
PLEASE CAN SOMEONE HELP ME Windows 10, Thunderbird version 102, I have bin using Thunderbird for at least 20 years and never had this problem setting up a new account before. Thunderbird updated by itself today to 102.... One of my 3 email accounts did not load in the installation/conversion. I tried to get it to load automatically again . It did read some of the data from the internet provider but was "unable to log in at server". I double checked all the information that it gathered especially the password and tried it several more times and kept getting the same response, "unable to log in at server". I called my ISP and made sure the proper information was populated into the Thunderbird account. They could give me very little help because they did not support Thunderbird. So then I went into manual entry and checked the information against what the ISP had given me. Still the the same response. So I looked up the settings on the 2 other accounts that were loaded properly and worked properly. I changed the entries to the same that was in the other accounts that are working. Got the almost the same response "unable to log in at server". But under that dialog box was another one that had green back round with the "checking password..." with a check mark at the left side. One of the things that may be causing the problem but I cannot get to that screen for the account that did not load during the conversion, is the account for [email protected] shows port numbers at 993 and 587. But for both of the accounts that did make over to the new version 102, on one of the screens has a port number 143. I have attached the 3 pictures that were of the screens for [email protected] and/or [email protected]. You may notice also that several of the screens for [email protected] and/or [email protected] do not have the same information as [email protected], that is because last time I tried testing [email protected] Thunderbird populated different information in the fields and I did not change it back the last time. I have attached some pictures of the screen so you can see what I am talking about. If it might be easier for you to call me then feel free please 352 422 5425. The IP is Spectrum that used to be Bright House. PLEASE HELP!!!!!! I AM SO SORRY I COULD ONLY UPLOAD ONE PICTURE. If you need to see those other 2 pictures please let me know how that may be done.
All Replies (5)
Thanks for posting your issue, but it is a bit hard to follow because everything is in one big paragraph. In future, a better structure will allow us to better help you.
What is your exact version? Are you on version 102.2.2? Which antivirus software do you use?
I don't see the picture you mention. Please provide all of them.
Thank you verry much for responding so quickly. I am on 102.2.2 32 bit. I am running Malware and McAffe.
I will paste the original question here, and put in paragraph breaks, and make some changes to make it easier to read and make sense.
PLEASE CAN SOMEONE HELP ME Windows 10, Thunderbird version 102.2.2 .
I have bin using Thunderbird for at least 20 years and never had this problem setting up a new account before.
Thunderbird updated by itself today to 102..... One of my 3 email accounts I had in Thunderbird on the old version, did not load in the installation/conversion. I tried to get it to load automatically again . It did read some of the data from the internet provider but I still got the message, "unable to log in at server". I double checked all the information that it gathered during the conversion to 102.2.2, especially the password. Then tried doing it several more times, to manually enter the information in, and kept getting the same response, "unable to log in at server".
I called my ISP and made sure the proper information was populated into the Thunderbird account for [email protected] automatically. They could give me very little help because they did not support Thunderbird. So then I went into manual entry and checked the information against what the ISP had given me, and made those changes. Still the the same response. So I looked up the settings on the 2 of the 3 accounts, [email protected] and [email protected] that were loaded automatically and worked properly. I changed the entries in [email protected] to the same that was in the other accounts that are working. Got the almost the same response "unable to log in at server". But under that dialog box was another one that had green back round with the "checking password..." with a check mark at the left side.
One of the things that may be causing the problem. But I cannot get to that screen for the the Thunderbird account [email protected] (I was only able to view that screen) to change the field that had the different port number (143) that [email protected] and [email protected] had. The account for [email protected] is the account I am having the issue with. It shows port numbers at 993 and 587. But for both of the accounts, [email protected] and [email protected] that did make it into to the new version, of Thunderbird 102.2.2 , one of the screens has a port number 143. I did not fill in that port number Thunderbird did it. I have attached the 3 pictures that were of the screens for [email protected] and/or [email protected]. You may notice also that the screen pictures for [email protected] and/or [email protected] do not have the same information as [email protected]. That is because the last time I tried testing [email protected], Thunderbird populated different information in the fields and I did not change it back the last time.
I have attached some pictures of the screen so you can see what I am talking about.
I think the problem is that I do not have the correct information in the fields for [email protected] or I am not using the proper procedure in making the changes or both.
If it might be easier for you to call me and walk me through the re-entry in the different fields then feel free, please call 352 422 5425. The ISP is Spectrum that used to be Bright House. PLEASE HELP!!!!!! I will try to load those pictures again.
Modified by Wayne Mery
UPDATE 02/14/22 I started a new file for [email protected] and filled in what I though was the correct entry and settings. Thunderbird added [email protected] to the main start screen. In fact it has 2 [email protected] files showing. While I was filling in entries Thunderbird kept trying change some of what I was putting in. Part of it took, I guess, because now it shows on the main screen. But it does not work. It gives us an error, see the pic I attached. Ill not mess with it anymore till I hear from you. Thank you for your help Vincent Venero
I got it working, the instruction on Thunderbird website are not complete and are wrong on the instructions for entering a new account manually.
What part of https://support.mozilla.org/en-US/kb/manual-account-configuration did not work for you?