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Certain website doesn't load in Firefox

  • 3 replies
  • 0 have this problem
  • 9 views
  • Last reply by m.ruhsam

m.ruhsam
m.ruhsam
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Hello,

The website https://pflanzenkongress.site loads without problems in Google Chrome, Opera, Microsoft Edge but unfortunately not in Firefox. The page just remains blank (white) without an error message (see attached screenshot). Other websites load without problem in my Firefox browser so I was wondering what the problem could be?

Thank you

Markus

Hello, The website https://pflanzenkongress.site loads without problems in Google Chrome, Opera, Microsoft Edge but unfortunately not in Firefox. The page just remains blank (white) without an error message (see attached screenshot). Other websites load without problem in my Firefox browser so I was wondering what the problem could be? Thank you Markus
Attached screenshots

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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The site works for me. see screenshot Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Also try to forget the site. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Both https://pflanzenkongress.site and https://www.pflanzenkongress.site work for me as well.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
m.ruhsam
m.ruhsam Question owner
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Thanks for the quick reply. Good to hear that the site works for both of you as this was my main concern that people can’t access the website in Firefox which is obviously not the case. I still can’t load it in my Firefox browser after trying the suggestions from your emails but I can use a different browser.

Thanks

Markus