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Password change caused failures

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by david

jamie41
jamie41
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I changed my gmail password. I changed it in Thunderbird too. Now I cannot send or receive emails from that account on my laptop but it works on my phone. Something in Thunderbird is not set right. Gmail keeps saying username or password is not right. I am not computer savvy-(grandmother) any help will be greatly appreciated.

I changed my gmail password. I changed it in Thunderbird too. Now I cannot send or receive emails from that account on my laptop but it works on my phone. Something in Thunderbird is not set right. Gmail keeps saying username or password is not right. I am not computer savvy-(grandmother) any help will be greatly appreciated.

All Replies (1)

david
david
  • Top 10 Contributor
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The password that was working was given by Gmail explicitly for your Thunderbird. That is, for all third-party email clients, Gmail sets the password, the user does not. Here are the basics that I think will get your Thunderbird working again:

- If not already done (and it's probably done) change your security authorization to Oauth2 (do this for the incoming server settings and also for the Outgoing (SMTP) server - two places - remove the password entries for the account (remove the entire entries both incoming and outgoing) - that password info is at Tools>Preferences>Privacy&Security - click 'saved passwords' Then click 'show passwords' then highlight the rows with incoming and outgoing gmail servers and click DELete. - check to ensure that TB is set to accept cookies (that setting is just above the Passwords section) - do NOT enter a password - Google will then step you through the authentication process for your PC.