Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird email not working

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by arandor

rosslyndjp
rosslyndjp
more options

Hello My Thunderbird email has stopped working. It does not receive or send emails. It asks for my gmail password, which I send and this still does not work.

I have just checked with a helpful Apple Help person- who verified that both my gmail and iprimus email accounts are working. So by deduction- something is not right with the Thunderbird application.

I need urgent help please, as I am about to travel overseas for a business trip.

Thank you.

Best Rosslynd

Hello My Thunderbird email has stopped working. It does not receive or send emails. It asks for my gmail password, which I send and this still does not work. I have just checked with a helpful Apple Help person- who verified that both my gmail and iprimus email accounts are working. So by deduction- something is not right with the Thunderbird application. I need urgent help please, as I am about to travel overseas for a business trip. Thank you. Best Rosslynd

All Replies (1)

arandor
arandor
more options

If it's your Gmail account, I had the same problem today.

1. Select the `Account Settings` menu item from the `Tools` menu.

2. Click on your Gmail account and choose `Server Settings`.

3. Change the `Authentication method` pop-up menu to `OAuth2`.

4. Click on your `Outgoing Server`. Click the `Edit` button and change the `Authentication method` pop-up menu to `OAuth2`.

That solved the problem for me.