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Thunderbird doesn't deliver 1 email account

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by Nellie15

Nellie15
Nellie15
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Suddenly, Thunderbird stopped delivering emails from one pop 3 gmx.net account (the others are okay, including an IMAP gmx.net account). TB DOES still deliver these emails to my IPhone SE (15.4.1--the current OS). I use TB 91.9.1 on a MacBook Pro OS 10.14.6. I have checked all the settings on TB and GMX. I have deleted a lot of emails and cleaned the cache and compressed folders. I deactivated the firewall. Nothing works. Please help! Nancy

Suddenly, Thunderbird stopped delivering emails from one pop 3 gmx.net account (the others are okay, including an IMAP gmx.net account). TB DOES still deliver these emails to my IPhone SE (15.4.1--the current OS). I use TB 91.9.1 on a MacBook Pro OS 10.14.6. I have checked all the settings on TB and GMX. I have deleted a lot of emails and cleaned the cache and compressed folders. I deactivated the firewall. Nothing works. Please help! Nancy

All Replies (2)

david
david
  • Top 10 Contributor
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It sounds like you have multiple gmx accounts. What I have seen in such situations is that there may not be as many smtp servers as there are accounts. So, my first suggestion is to review in tools>accountsettings>outgoing servers to confirm there is a one-to-one match.

Nellie15
Nellie15 Question owner
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What does "one-to-one match" mean? The problem is not sending emails, it's receiving them. I have just 2 gmx.net accounts: one is pop3, the other imap. They seem to be correctly configured – and in any case, I had not changed anything before I stopped receiving emails in thunderbird for the pop3 account.