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Email won't open

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by christ1

ktpower
ktpower
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I am unable to get into my Thunderbird email. I keep getting this error message:

error: platform version '91.7.0' is not compatible with minVersion > = 91.8.0 maxVersion < 91.8.0

I am able to get my email from my phone, but I have many very important emails in saved folders on Thunderbird that I need to get to.

I thought maybe I need to download Thunderbird again, but I am afraid I will lose all my saved emails. Is this correct?

Please advise.

Thank you!

I am unable to get into my Thunderbird email. I keep getting this error message: error: platform version '91.7.0' is not compatible with minVersion > = 91.8.0 maxVersion < 91.8.0 I am able to get my email from my phone, but I have many very important emails in saved folders on Thunderbird that I need to get to. I thought maybe I need to download Thunderbird again, but I am afraid I will lose all my saved emails. Is this correct? Please advise. Thank you!

Chosen solution

shhganzo,

please start a new topic for your problem. https://support.mozilla.org/questions/new

Read this answer in context 👍 0

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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I thought maybe I need to download Thunderbird again

Yes, download the full installer from https://www.thunderbird.net/ and run it.

but I am afraid I will lose all my saved emails. Is this correct?

No, profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall or re-install Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available.

shhganzo
shhganzo
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I have the same issue starting Tbird on my laptop.

A few days ago it updated automatically and I started getting the message.

I downloaded a complete package 20 minutes ago and still get the error while starting Tbird.

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

shhganzo,

please start a new topic for your problem. https://support.mozilla.org/questions/new