Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost authenticator when I bricked my phone, no recovery codes, and I cannot upload an add-on because the application id is in use. Help! What to do?

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by Paul

more options

I need help with our [edited email from public] @iolo.com account as we cannot get into it to post a new build. Our authenticator code and recover codes are lost for this.

I need help with our [edited email from public] @iolo.com account as we cannot get into it to post a new build. Our authenticator code and recover codes are lost for this.

Modified by James

All Replies (4)

more options

Try reaching out to [email protected] to see whether they can help you with account recovery.

more options

Hopefully they will be able to get back to you very soon.