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Facebook / Shopify pop up blamk

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

scottalewis2
scottalewis2
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when accepting terms and conditions pop up in Shopfiy the facebook channel pop up is blank and I am unable to finish set up. Why would a would pop up window be blank but with a URL in firefox: https://facebook-ads.shopifycloud.com/terms_and_conditions?appId=372033192897621&betaTos=true&businessId=1071219976978651&fbWindowHeight=525&fbWindowWidth=1000&isMobileDevice=false&merchantSettingsId=623977695418018&shop=the-freedom-spice-company.myshopify.com

when accepting terms and conditions pop up in Shopfiy the facebook channel pop up is blank and I am unable to finish set up. Why would a would pop up window be blank but with a URL in firefox: https://facebook-ads.shopifycloud.com/terms_and_conditions?appId=372033192897621&betaTos=true&businessId=1071219976978651&fbWindowHeight=525&fbWindowWidth=1000&isMobileDevice=false&merchantSettingsId=623977695418018&shop=the-freedom-spice-company.myshopify.com

All Replies (1)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


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