conflict with therapy apppintment and not being able to upload documents into TA with Firefox
Help! I am a therapist. I am trying to upload my patient documents into my patient info system of therapy appointment and I cannot. TA tells me it is a firefox problem and firefox help notes tell me it is a TLS handshake problem. Please help me use psychselect.com Therapy appointment again!
I cannot upload a screen shot because it says the file is too large. geez
All Replies (3)
Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
jonna.capio said
. . . . firefox help notes tell me it is a TLS handshake problem.
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect
https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors
The size limit for a screenshot is about 1 MB.
You can try to zoom out the page before taking the screenshot or use an image editor to crop the screenshot and remove unimportant content.
- https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
- use a compressed image type like PNG or JPG to save the screenshot