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in my thunderbird maii ad too at bottom of contacts greyed out

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by Toad-Hall

Mary
Mary
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in my thunderbird email at the bottom of the contact list i just notice and Amy show how my lack of attention is that the ad to and ad to BCC and CC are grey out are they suppose to be

in my thunderbird email at the bottom of the contact list i just notice and Amy show how my lack of attention is that the ad to and ad to BCC and CC are grey out are they suppose to be

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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They should be until you select a contact in the list above yes.

Mary
Mary Question owner
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I did select a contact and still greyed out

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Upon opening a new Write message, if 'Contacts Sidebar' is enabled: The 'Add to To', 'Add to Cc' and 'Add to Bcc' will initially appear disabled. Once you select/highlight a contact in the 'Contacts Sidebar' list those buttons should become enabled. If you then select another 'address book', those buttons will become disabled again until you select a contact in the list displayed.

If you are finding that those buttons never get enabled when you select a contact from the 'Contacts Sidebar' list, then I suggest you close all Write windows and test Thunderbird in 'Safe Mode' which is located here: Menu app icon > Help > 'Troubleshoot Mode' Once Thunderbird has restarted in TRoubleshoot Mode - otherwise known as 'SAfe Mode', open a new Write message window, make sure Contacts Sidebar is enabled, select an address book, click on a contact in the list to highlight. Check button to see if enabled.

If they are now enabled then it is possible you are using an addon which is causing a conflict.

Restart Thunderbird as normal and check your addon extensions to see if any are not compatible with the version of Thunderbird - perhaps one needs updating or perhaps two different addons are interfering with each other. The only way to test is to disable one at a time until Thunderbird works ok.