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Thunderbird crashes my Device Driver

  • 6 replies
  • 1 has this problem
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  • Last reply by David12846

David12846
David12846
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I'm using Thunderbird V 91.3.2. . About a month ago, Thunderbird started freezing about once a week. When it freezes, my PC (Windows 7) crashes and my Screen goes black. I have to press the power button. After I reboot I looked at the Event Viewer and it said my Device Driver had stopped working. My PC is ONLY crashing when I use Thunderbird with no other applications open. Occasionally when it crashes, my PC recovers. Any idea what might be going on? (HP p7-1235, with Windows 7 Home Premium)

BTW... I have 15,285 emails. I have a new Windows 10 Pro, but I have not migrated Thunderbird from the Windows PC 7 to my new PC yet.

I'm using Thunderbird V 91.3.2. . About a month ago, Thunderbird started freezing about once a week. When it freezes, my PC (Windows 7) crashes and my Screen goes black. I have to press the power button. After I reboot I looked at the Event Viewer and it said my Device Driver had stopped working. My PC is '''ONLY''' crashing when I use Thunderbird with no other applications open. Occasionally when it crashes, my PC recovers. Any idea what might be going on? (HP p7-1235, with Windows 7 Home Premium) BTW... I have 15,285 emails. I have a new Windows 10 Pro, but I have not migrated Thunderbird from the Windows PC 7 to my new PC yet.

All Replies (6)

sfhowes
sfhowes
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Does it crash or freeze in safe/troubleshoot mode (hold Shift when launching TB)?

What is the hardware acceleration setting in Preferences/General/Indexing?

David12846
David12846 Question owner
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Hi sfhowes,

Sorry for the delay.

I have not tried safe mode yet. Thunderbird does not always crash, but when it does, it is always after I hit the "send" button.

I check my Preferences/General/Indexing settings. I have a checkmark next to "Use hardware acceleration when available". Also check-marked is "Enable Global Search and Indexer".

David

David12846
David12846 Question owner
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... To clarify, Thunderbird does NOT crash every time I hit the "send" button. I'll send maybe 25 or 30 emails over several days. Thunderbird gets opened and closed several times a day. At some point when I hit "send", the screen freezes (the text in Thunderbird turns light gray), then a few seconds later my screen goes black and I have to hold the power button in to turn off the PC. The PC does not crash at any other time.

sfhowes
sfhowes
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Post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

Wayne Mery
Wayne Mery
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David??

David12846
David12846 Question owner
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I'm still here. I've been super busy. Maybe a recent update (to Thunderbird or my OS) helped, but I have not had a problem since mid December 2021. Early in December I started moving files from the old Windows 7 PC (HP p7-1235) to a new Windows 10 Pro (Dell XPS-8940). Maybe freeing up space helped too. I don't recall how much free space I had on the old Windows 7, but it was somewhere around 10% of a 1TB hard drive.