We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No window was opened, but window's name that closed still appear

  • 10 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

Problems that I faced: 1. There is no firefox window opened, but "new staff train - google drive" window name still appear. Please see attachments. ( the "new staff train" was a window that was closed long time ago) 2. Normally, when one minimises a window and clicks the firefox, the minimize window will pop up, but now it won't.

I did try to delete, uninstall and reinstall firefox, but the problem still exists. Please advise what I can do to solve this inconvenience. Currently, I'm using Firefox 89.0

Problems that I faced: 1. There is no firefox window opened, but "new staff train - google drive" window name still appear. Please see attachments. ( the "new staff train" was a window that was closed long time ago) 2. Normally, when one minimises a window and clicks the firefox, the minimize window will pop up, but now it won't. I did try to delete, uninstall and reinstall firefox, but the problem still exists. Please advise what I can do to solve this inconvenience. Currently, I'm using Firefox 89.0
Attached screenshots

Chosen solution

The problem finally solved after I uncheck "restore previous session"-> Quit firefox-> Restart my laptop-> reopen firefox (the "new staff train" still there) -> quit firefox -> restart firefox. Finally the tab that mention "fail to restart previous window" came out -> start new (the "new staff train" finally disappear)

Thank you for the help and your time ◡̈ It's a long try and error.

Read this answer in context 👍 0

All Replies (10)

more options

Did you try: Show All Windows?

more options

the second picture is the "show all window"... it's showing that no window is open, but the "new staff train- google drive" name is still appear

more options

FredMcD said

Did you try: Show All Windows?

the second picture is the "show all window"... it's showing that no window is open, but the "new staff train- google drive" name is still appear

more options

What happens when you click on New Staff Train?

more options

FredMcD said

What happens when you click on New Staff Train?

nothing happens. The "new staff train" window won't appear

more options

Reboot the computer.

more options

FredMcD said

Reboot the computer.
I have already tried to reboot the computer for few times and the "new staff train" window still appears. 

I have tried to uninstall and download firefox 89.0.1 from firefox website, then reinstall firefox too. BUT the problem still there.

more options

I called for more help.

more options

Chosen Solution

The problem finally solved after I uncheck "restore previous session"-> Quit firefox-> Restart my laptop-> reopen firefox (the "new staff train" still there) -> quit firefox -> restart firefox. Finally the tab that mention "fail to restart previous window" came out -> start new (the "new staff train" finally disappear)

Thank you for the help and your time ◡̈ It's a long try and error.

more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.