Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 84.0 crashes when trying to install electronic ID from card reader

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Scribe

more options

Since the update of Firefox 84.0 I've been unable to use my card reader with a PKCS11 card to login into sites requesting an electronic ID identification. I'm on MacOS 10.15.7 with a Bit4id card reader. The problem is that when I try install the certificate into Firefox in Preferences -> Privacy and Security -> Certificates - Security Devices, Firefox freezes and I must force the closing. At restart, Firefox freezes again and I must restart it using the refresh option, that is I have to cancel all the personalizations and application of add-ons. The dynamic library that Firefox fails to load is libbit4xpki.dylib. The card reader and the card itself are working fine and I can use them with no problem in other browsers. Is anyone having this issue since the update? Any solution??? Thanks everybody! Nick

Since the update of Firefox 84.0 I've been unable to use my card reader with a PKCS11 card to login into sites requesting an electronic ID identification. I'm on MacOS 10.15.7 with a Bit4id card reader. The problem is that when I try install the certificate into Firefox in Preferences -> Privacy and Security -> Certificates - Security Devices, Firefox freezes and I must force the closing. At restart, Firefox freezes again and I must restart it using the refresh option, that is I have to cancel all the personalizations and application of add-ons. The dynamic library that Firefox fails to load is libbit4xpki.dylib. The card reader and the card itself are working fine and I can use them with no problem in other browsers. Is anyone having this issue since the update? Any solution??? Thanks everybody! Nick

All Replies (1)

more options

Hi, very sorry, but this is a known bug which is currently being investigated and hopefully will be fixed soon. https://bugzilla.mozilla.org/show_bug.cgi?id=1682881

You can check for new releases here https://www.mozilla.org/firefox/releases/