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Cannot log in to outlook.com with Firefox

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by FredMcD

TanyaC
TanyaC
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With Firefox 68.12.0esr and 78.3.1esr I can get to outlook.com. I cannot sign in. Browser responds per attachment.

I've tried;

  • No A/V products running or even installed
  • Renamed Hosts file
  • Rebooted PC
  • Set content blocking to standard
  • Disabled in turn each of url filters, keyword filters and network services filters on my router
  • Run Firefox in safe mode

Windows 10 1809 LTSC. We use only Firefox. No other browsers installed.

Why might only this particular website of all the we use have this problem?

With Firefox 68.12.0esr and 78.3.1esr I can get to outlook.com. I cannot sign in. Browser responds per attachment. I've tried; * No A/V products running or even installed * Renamed Hosts file * Rebooted PC * Set content blocking to standard * Disabled in turn each of url filters, keyword filters and network services filters on my router * Run Firefox in safe mode Windows 10 1809 LTSC. We use only Firefox. No other browsers installed. Why might only this particular website of all the we use have this problem?
Attached screenshots

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}