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Firefox crashing after reinstallation

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by tkaufman1

tkaufman1
tkaufman1
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Firefox is running fine on my Windows 10 PC, but on my wife's it won't run at all, it crashes immediately. I tried starting in safe mode, I tried repairing it, I uninstalled it and reinstalled it, but not luck. Right now she's using Chrome, but would really lke to get FF back.

thanks,

Firefox is running fine on my Windows 10 PC, but on my wife's it won't run at all, it crashes immediately. I tried starting in safe mode, I tried repairing it, I uninstalled it and reinstalled it, but not luck. Right now she's using Chrome, but would really lke to get FF back. thanks,

All Replies (2)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

tkaufman1
tkaufman1 Question owner
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Here's the info you requested, thanks!

bp-5cc02dd2-c65c-4c28-a02d-c95ee0200904 9/4/2020, 8:54 AM View bp-e206eaf4-58ca-4f1b-a8ec-b1f4c0200902 9/2/2020, 3:36 PM View bp-e00f7705-a17d-4e9c-a20b-4a6d70200429 4/29/2020, 11:09 AM View bp-cdfc341f-01b0-4ea8-9b66-6cd450200906 9/6/2020, 9:43 AM View bp-31f4dc7e-4f34-4c42-ba96-679ed0200906 9/6/2020, 9:43 AM View bp-5f836e43-3ddb-4ba3-af55-2203b0200906 9/6/2020, 9:43 AM View bp-e3ddabd3-c14b-4bd3-aafd-8b0fb0200906 9/6/2020, 9:43 AM View bp-7d149848-d924-4083-82ca-80ca00200906 9/6/2020, 9:43 AM View bp-15a43118-f43c-404d-a3e7-e5b680200906 9/6/2020, 9:43 AM View bp-34e8b2ba-f682-4143-bbb2-f204f0200906 9/6/2020, 9:43 AM View bp-259f9069-4977-427a-bce6-f3c0b0200906 9/6/2020, 9:43 AM View bp-6c003ed8-8dd0-4ee1-a70c-24f470200906 9/6/2020, 9:43 AM View bp-367b3cdd-9f7e-4344-abea-f91630200906 9/6/2020, 9:43 AM View