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site accepté par internet explorer et pas par firefox

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

oblig.poste
oblig.poste
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Bonjour le site "caisse d'epargne " français fonctionne tres bien avec internet explorer pour l'acces aux comptes et ne marche plus avec firefox depuis peu de temps. est-ce quelque chose a changé dans firefox ? faut-il modifier quelque chose (mais pas la securite) ? merci d'essayer ce site

Bonjour le site "caisse d'epargne " français fonctionne tres bien avec internet explorer pour l'acces aux comptes et ne marche plus avec firefox depuis peu de temps. est-ce quelque chose a changé dans firefox ? faut-il modifier quelque chose (mais pas la securite) ? merci d'essayer ce site

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Bonjour.

What problems do you have with this website ?

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for possible related messages about *https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window