Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Switched Mozilla to Mozilla ESR... LOST BOOKMARKS!!!!! help please?

more options

I had a Mozilla Firefox browser and switched to Mozilla ESR 68 version. I DID check bookmarks, etc to be synced to the new version but they are all gone!!! How can i get them back? Yes, i did have to set a new identity as it asked me to during the download process for the new version. Is there any way to recover it by any means including reverting to the previous version

I had a Mozilla Firefox browser and switched to Mozilla ESR 68 version. I DID check bookmarks, etc to be synced to the new version but they are all gone!!! How can i get them back? Yes, i did have to set a new identity as it asked me to during the download process for the new version. Is there any way to recover it by any means including reverting to the previous version

Modified by cor-el

All Replies (2)

more options

If you have a lot of bookmarks then the initial sync can take quite some time to finish, so it sounds that you didn't complete this initial sync.
However you should still have the profile folder from your previously used Firefox version and if both versions (regular and ESR) are on the same computer then you can merely copy related files form one profile folder to another profile folder.
If they are on different devices then you need to use a USB stick to transfer the files.

You can copy files like these with Firefox closed to the current profile folder to recover specific data.

  • bookmarks and history: places.sqlite
  • favicons: favicons.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the Cookies
  • formhistory.sqlite for saved autocomplete Form Data
  • logins.json (passwords) and key4.db (58+) or key3.db (57 and older) (decryption key) for Passwords saved in the Password Manager
    if you only have key3.db then make sure to remove an existing key4.db
  • cert9.db (58+) or cert8.db (57 and older) for (intermediate) certificates stored in the Certificate Manager
    if you only have cert8.db then make sure to remove an existing cert9.db
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

sertifiedjeenious said

... I DID check bookmarks, etc to be synced to the new version but they are all gone!!! ... es, i did have to set a new identity as it asked me to during the download process for the new version. ...

If you reset the Firefox Account password when trying to login to connect to Sync, your Firefox data (including bookmarks) would have been cleared from the Sync server. All Sync data is encrypted thru the original account password, another password won't work; so the data is deleted to allow the account to continue to be used.

As far as "new identity" goes; that might be the Profile which is what cor-el addressed.