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Homepage will not load at startup

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

ydwckzf
ydwckzf
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GMail homepage will not load when I open FireFox 77.0.1 (64). It will open if I select the Home icon. This problem did not exist on this laptop until upgrade from 76. I also have the exact same configuration on my desktop and GMail loads on open. I have tried all the suggestions and this unit is configured just like the desktop.

Ideas?

GMail homepage will not load when I open FireFox 77.0.1 (64). It will open if I select the Home icon. This problem did not exist on this laptop until upgrade from 76. I also have the exact same configuration on my desktop and GMail loads on open. I have tried all the suggestions and this unit is configured just like the desktop. Ideas?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to clear the disk cache when you close Firefox (Clear history when Firefox closes).

  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an allow exception you may want to keep

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window