We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Hi, i've just installed a new version of firefox, i logged in with my account but i've lost my passwords, preference and everything

  • 1 reply
  • 1 has this problem
  • 20 views
  • Last reply by AliceWyman

more options

Hi Sync is not working, i made a new fresh install, changed my password and on this mac and my mobile sync is not working, while in another laptop my preferences, passwords and everything are there. Now i'm afari to close the other laptop, i could change every password (and they are difficult to remember)

Hi Sync is not working, i made a new fresh install, changed my password and on this mac and my mobile sync is not working, while in another laptop my preferences, passwords and everything are there. Now i'm afari to close the other laptop, i could change every password (and they are difficult to remember)

All Replies (1)

more options

{Moved from Firefox Lockwise to Firefox support forum}

{Locking}
Duplicate post was answered by Scribe, in the Firefox support forum:
https://support.mozilla.org/questions/1287068 I've lost everything, passwords adn ecc.. after a new installation of firefox

Modified by AliceWyman