Suddenly lost ability to send Thunderbird (68.6.0) email on verizon.net account
Replied to an email yesterday at 10:30, then had no reason to use email until 17:00. Tried to forward an email. Epic Fail. This morning 05:00 composed an email, failed again. Tried to forward a different email. Failure. Finally tried to reply to a new email. No Go. I can send from the account using mobile phone and from the same mobile phone using WiFi through the same router that the desktop is on. Error message from Thunderbird is that the smtp password has to entered. The info under tools/account shows the same password as used on the mobile phone, and certainly nothing has changed in the settings since yesterday. Note: the Verizon email system is now hosted on AOL and AOL has no customer support available for folks who are not paying members of AOL. Any more ideas?
Chosen solution
A solution is available in here: https://support.mozilla.org/questions/1283746
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Open Tools > Options > Security > Passwords > Saved passwords
Find the offending smtp entries (there may be more than one for the same user name) and remove them all. If the list is long, use the search box to narrow it down to entries for the affected account only. Use the username or address of the account as the search term. If you attempt to send, Tbird will prompt for the password and save it afresh.
I appreciate the effort, Stans. But it did not work. There is only one user on this computer, and only one email account. Deleting the one SMTP entry and then trying to resend a text message gave same response, that the "login to account "Verizon Online" failed" followed by "Login to server smtp.verizon.net with username [redacted] failed." going to "retry" immediately returns the failure message. going to "enter new password" and typing it in also gets you back to the failure announcement. Then going to "cancel" gets you to a hung screen, with the message and the "connected to ..." message.
There may an outage with Verizon. Another user is reporting the same issue: https://support.mozilla.org/questions/1283754
I started having the same problem this morning. I called Verizon, talked to a live person, but they said they aren't involved with email anymore, it is all AOL responsibility.
Since this problem started, I have also had one inbound email in Thunderbird display improperly, with the header from one email matched with the body of an unrelated email.
Modified by rbates261
Chosen Solution
A solution is available in here: https://support.mozilla.org/questions/1283746