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Problem with Youtube videos not opening in FF74 on desktop

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by MBOW

MBOW
MBOW
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I have a desktop running Win 10 Home 64bit 1909 with FB74 as browser. When I open Youtube, I can access videos without problem. However if I click a Youtube link within TBemail the screen below appears and video is inaccessible. Using either Edge or Chrome there is no problem, video opens OK. I also have a Samsung R520 laptop also running same Win spec and when I click Youtube link in email the video opens and runs in FF OK!

Any help with overcoming this problem welcome. Would I need to save my profile, delete and reinstall FB to solve problem

I have a desktop running Win 10 Home 64bit 1909 with FB74 as browser. When I open Youtube, I can access videos without problem. However if I click a Youtube link within TBemail the screen below appears and video is inaccessible. Using either Edge or Chrome there is no problem, video opens OK. I also have a Samsung R520 laptop also running same Win spec and when I click Youtube link in email the video opens and runs in FF OK! Any help with overcoming this problem welcome. Would I need to save my profile, delete and reinstall FB to solve problem
Attached screenshots

Chosen solution

If you cant ply Youtub vedio on FF

To disable the hardware acceleration in FF. 1.go to Menu==>choose Option 2.Scroll down and then under the Performance setting uncheck the "Use recommended performance settings" box and then uncheck the 'Use hardware acceleration when available" box Now you can try to ply you tub videos, but still if the problem in FF


Clear Browsing Data 1. Open Firefox and simultaneously press Ctrl + Shift + Delete. 2. Choose Everything on top and then click Clear now.

than restart FF

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All Replies (3)

Dinushi Dhananjani
Dinushi Dhananjani
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Hy there! I think you may need to update your browser or clear the cache.

Dinushi Dhananjani
Dinushi Dhananjani
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Chosen Solution

If you cant ply Youtub vedio on FF

To disable the hardware acceleration in FF. 1.go to Menu==>choose Option 2.Scroll down and then under the Performance setting uncheck the "Use recommended performance settings" box and then uncheck the 'Use hardware acceleration when available" box Now you can try to ply you tub videos, but still if the problem in FF


Clear Browsing Data 1. Open Firefox and simultaneously press Ctrl + Shift + Delete. 2. Choose Everything on top and then click Clear now.

than restart FF

MBOW
MBOW Question owner
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Thanks very much. All OK now