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Sync Account locked after mail bounced

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by McCoy

firefoxp
firefoxp
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I had deleted the mail alias I used for my sync profile. After trying to log in, I've received this message:

Sorry. We’ve locked your account.

The confirmation email we sent to [email protected] was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

The link on "us" opened the default support page. What should I do please?

I had deleted the mail alias I used for my sync profile. After trying to log in, I've received this message: Sorry. We’ve locked your account. The confirmation email we sent to [email protected] was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account. The link on "us" opened the default support page. What should I do please?

All Replies (1)

McCoy
McCoy
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Hello firefoxp,

THat must be frustrating ..... :(

Would you please take a look at this article and scroll down to the section

"You have received a message that your account has been locked" :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq