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Forwarding AOL emails changes links to text and changes format

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by julesnjen

julesnjen
julesnjen
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When I am logged into my AOL account and I forward an email, all graphics disappear, all links change to standard text, and the format changes. Therefore, I cannot properly share emails. This has worked for as long as I can remember and started giving me problem within the last 2 weeks. BTW, this works fine in Internet Explorer and up until a few weeks ago worked fine in Firefox. Current version is 71.0 (64-bit). Please find 2 files attached - 1 of the original email an one of the forwarded email. Please advise.

When I am logged into my AOL account and I forward an email, all graphics disappear, all links change to standard text, and the format changes. Therefore, I cannot properly share emails. This has worked for as long as I can remember and started giving me problem within the last 2 weeks. BTW, this works fine in Internet Explorer and up until a few weeks ago worked fine in Firefox. Current version is 71.0 (64-bit). Please find 2 files attached - 1 of the original email an one of the forwarded email. Please advise.
Attached screenshots

Chosen solution

Turns out it was a setting in AOL, at the website - inbox style. I played with that and got it to work.

Thank you for your response.

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi julesnjen, is this an issue of the message format changing from HTML to plain text when you click Forward, or is it an issue of Firefox not displaying the message with proper styling during composition, but it looks okay when it is received (you can test by sending it to yourself)?

julesnjen
julesnjen Question owner
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Chosen Solution

Turns out it was a setting in AOL, at the website - inbox style. I played with that and got it to work.

Thank you for your response.