Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hello, using firefox hardware acceleration , nvidia gtx 1080 display driver always crashes .....why is this not fixed yet ??

sk54720
sk54720
more options

Nvidia display driver always crashes when using Firefox hardware acceleration , whats the reason ?? My graphics card : gtx 1080 ti Windows 10 , 1809

Nvidia display driver always crashes when using Firefox hardware acceleration , whats the reason ?? My graphics card : gtx 1080 ti Windows 10 , 1809

All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

sk54720
sk54720 Question owner
more options

Hello, 

 Its not firefox which crash , but monitor blacks out and dwm.exe crash
Senali Madawala
Senali Madawala
more options

When hardware acceleration is enabled in Chrome, it passes most of the graphical intensive tasks within the browser to the GPU, meaning it makes the most of your hardware. ... Keep reading to also learn more about hardware acceleration.

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi sk54720, You might want to try this suggestion from a similar thread: (https://support.mozilla.org/en-US/questions/1264283)

@cor-el said: This could be a problem with the WebRender feature. You can check the about:support page (Graphics) to see whether WebRender is active.

Try to set this pref to false on the about:config page.

gfx.webrender.picture-caching = false

Close and restart Firefox after modifying this pref for the change to take effect If this didn't help then modify this pref as well and restart Firefox.

gfx.webrender.force-disabled = true

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. https://support.mozilla.org/en-US/kb/about-config-editor-firefox