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Don't know what it's called.. Phising/just being hacked/comprimised HELP!!

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  • 1 has this problem
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  • Last reply by cor-el

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Web pages keep coming back unsecured/Invalid certificates, I have taken a few screen shots of one particular Invalid cert that was supposed to be my email. I also got the background info and took a screen shot of it as well... I don't know how to get rid of this or what steps to take... someone please help as my computer knowledge is limited!

Web pages keep coming back unsecured/Invalid certificates, I have taken a few screen shots of one particular Invalid cert that was supposed to be my email. I also got the background info and took a screen shot of it as well... I don't know how to get rid of this or what steps to take... someone please help as my computer knowledge is limited!

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Let's start with; You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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You can check if there is more detail available about the issuer of the certificate.

  • click the "Advanced" button show more details
  • click the blue error text (SEC_ERROR_UNKNOWN_ISSUER) to show the certificate chain
  • click "Copy text to clipboard" and paste the base64 certificate chain text in a reply

If clicking the blue error text doesn't provide the certificate chain then try these steps to inspect the certificate.

  • open the Servers tab in the Certificate Manager
    • Options/Preferences -> Privacy & Security
      Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's Location field

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can find detail like the issuer of the certificate and intermediate certificates in the Details tab.