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cannot install any addons

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by mozfellow

berwhale
berwhale
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Firstly all of my addons were disabled. Then I uninstalled and reinstalled firefox. Now I cannot install any addons because it gives an error that it cannot connect to the internet when trying to install an addon. I had a look at the support:

"Click the menu button and choose Options. Select the Privacy & Security panel. In the Cached Web Content section, the size of the cache must be at least 1 MB. Close the about:preferences page. Any changes you've made will automatically be saved."

But there is no "Cached Web Content" section in the Privacy & Security panel.

I am currently using chrome, and am disappointed that Firefox has malfunctioned so spectacularly.

Firstly all of my addons were disabled. Then I uninstalled and reinstalled firefox. Now I cannot install any addons because it gives an error that it cannot connect to the internet when trying to install an addon. I had a look at the support: "Click the menu button and choose Options. Select the Privacy & Security panel. In the Cached Web Content section, the size of the cache must be at least 1 MB. Close the about:preferences page. Any changes you've made will automatically be saved." But there is no "Cached Web Content" section in the Privacy & Security panel. I am currently using chrome, and am disappointed that Firefox has malfunctioned so spectacularly.

All Replies (1)

mozfellow
mozfellow
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Try what Chris Ilias suggested on my post:

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  • Go to [=] > Options > Privacy & Security.
  • Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.