Firefox dead after Feature update to Windows 10, version 1809 amd64 2019-04
Running Windows 10 Last updated killed the Firefox I click in the FF icon, FF starts then it closes From time to time it asks for a refresh… I refresh…. Then it closes Reinstall did not work at all
There is a hole in my soul
Microsoft Windows [Version 10.0.17763.437] (c) 2018 Microsoft Corporation. All rights reserved.
C:\Users\OARR>systeminfo
Host Name: ---open------- OS Name: Microsoft Windows 10 Enterprise OS Version: 10.0.17763 N/A Build 17763 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: "removed" Registered Organization: "removed" Product ID: 00329-10330-00000-AA328 Original Install Date: 4/16/2019, 1:27:11 AM System Boot Time: 4/16/2019, 1:27:43 PM System Manufacturer: Red Hat System Model: KVM System Type: x64-based PC Processor(s): 2 Processor(s) Installed.
[01]: Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2712 Mhz
[02]: Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2712 Mhz
BIOS Version: Seabios 0.5.1, 1/1/2011 Windows Directory: C:\WINDOWS System Directory: C:\WINDOWS\system32 Boot Device: \Device\HarddiskVolume1 System Locale: en-us;English (United States) Input Locale: es-mx;Spanish (Mexico) Time Zone: (UTC-06:00) Central America Total Physical Memory: 4,096 MB Available Physical Memory: 631 MB Virtual Memory: Max Size: 6,813 MB Virtual Memory: Available: 1,189 MB Virtual Memory: In Use: 5,624 MB Page File Location(s): C:\pagefile.sys Domain: WORKGROUP Logon Server: \\I "removed" Hotfix(s): 4 Hotfix(s) Installed.
[01]: KB4486553
[02]: KB4493478
[03]: KB4493510
[04]: KB4493509
Network Card(s): 6 NIC(s) Installed.
[01]: TAP Adapter OAS NDIS 6.0
Connection Name: Ethernet 2
Status: Media disconnected
[02]: Fortinet SSL VPN Virtual Ethernet Adapter
Connection Name: Ethernet 4
Status: Media disconnected
[03]: Fortinet Virtual Ethernet Adapter (NDIS 6.30)
Connection Name: Ethernet 5
Status: Media disconnected
[04]: TAP-Windows Adapter V9
Connection Name: Ethernet 3
Status: Media disconnected
[05]: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
Connection Name: Ethernet 6
Status: Hardware not present
[06]: Realtek RTL8139C+ Fast Ethernet NIC
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.122.1
IP address(es)
[01]: 192.168.122.37
[02]: fe80::f4c7:2071:ae66:7dea
Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed.
C:\Users\OARR>
Chosen solution
so far this is back to normal using "right click" & "run this program in compatibility mode WINDOWS 7"
Read this answer in context 👍 0All Replies (10)
Did you try to use Windows in Safe Mode with Networking and try firefox again to see what it does?
WestEnd said
Did you try to use Windows in Safe Mode with Networking and try firefox again to see what it does?
This does not work to me cause the only thing I got from IT is the PIN for the user (I do not have a password on this box) .. Windows in safe mode will ask me a password (my PIN is useless @SafeMode)
Can you install software? If so, perhaps:
Clean Reinstall
This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.
(A) Download a fresh installer for Firefox to a convenient location, either:
- Standard Release (Firefox 66): https://www.mozilla.org/firefox/all/
- Extended Support Release of Firefox 60: https://www.mozilla.org/firefox/organizations/all/
(B) Exit out of Firefox (if applicable).
If you use Microsoft Office, please change your default browser to Internet Explorer temporarily before the next step.
(C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both):
C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox
C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox
(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.
Any improvement at your next startup?
Thank you "jscher2000 ", clean install did not help If I install the software it completes, but it does not start.
I click FF ICON, it starts and then it goes off again
I noticed that If I search for an old html page saved on my pc and do a "right click open with FF" FF starts "and it stays on longer" but it eventually go off... :(
I was able to copy and paste from "help/troubleshoot"
Application Basics Name Firefox Version 66.0.3 Build ID 20190409155332 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0 OS Windows_NT 10.0
BTW Chrome has the same problem … The only thing that works is IE …. And I hate it … Like a bad mother in law
I'm beginning to suspect some external malware.
After opening Firefox, could you open a couple extra windows (Ctrl+n)? Does it seem that only the active window closes, or the windows close in sequence, or the windows close all at once?
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
https://www.malwarebytes.com/ - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
https://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
https://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
https://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
https://support.kaspersky.com/viruses/disinfection/5350
Ctrl+N open a second window, and then both close at same time
- =(
jscher2000 said
I'm beginning to suspect some external malware. After opening Firefox, could you open a couple extra windows (Ctrl+n)? Does it seem that only the active window closes, or the windows close in sequence, or the windows close all at once?
Chosen Solution
so far this is back to normal using "right click" & "run this program in compatibility mode WINDOWS 7"
Note that it shouldn't be necessary nor it is recommended to run Firefox in compatibility mode. If this makes things work the possibly other software that isn't fully compatible is interfere. This could for instance be security software or malware. Make sure that all your software and system drivers are updated to the latest version and that it fully supports Windows 10.
Modified by cor-el