Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I search archived messages?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by b5white

b5white
b5white
more options

Searching frequently brings results from the archives, but when I open an old message it is blank. If I use search to find the date of the message, then go to that archived folder and use QuickSearch, then it opens correctly. But that is painful when searching through multiple messages.

How do I get access to those archived messages from the regular search?

Thanks, Brad.

Searching frequently brings results from the archives, but when I open an old message it is blank. If I use search to find the date of the message, then go to that archived folder and use QuickSearch, then it opens correctly. But that is painful when searching through multiple messages. How do I get access to those archived messages from the regular search? Thanks, Brad.

Chosen solution

Try this https://support.mozilla.org/kb/rebuilding-global-database

Read this answer in context 👍 1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Try this https://support.mozilla.org/kb/rebuilding-global-database

b5white
b5white Question owner
more options

This resolved the issue, and even better, it stayed solved after I archived more messages.