We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Stupidly installed latest Windows update. Problems. Restored Windows to latest build. Now no more saved mail or contacts in T-bird. Help please.

michaelrorth
michaelrorth
more options

I, stupidly, installed the latest Windows update and, of course, ran into problems. I elected to restore Windows to the last build. Now I have lost (at least) my Thunderbird Contacts and all Saved Mail folders. Thunderbird was up-to-date prior to the attempted Windows update. Can you folks help me restore the saved mail and my contacts? Thanks, Michael

I, stupidly, installed the latest Windows update and, of course, ran into problems. I elected to restore Windows to the last build. Now I have lost (at least) my Thunderbird Contacts and all Saved Mail folders. Thunderbird was up-to-date prior to the attempted Windows update. Can you folks help me restore the saved mail and my contacts? Thanks, Michael

Chosen solution

Windows OS may have created a a 'windows.old' folder and put it on the desktop. Do you see a 'windows.old' folder? Have you recently created a backup of your Thunderbird profile folder name and stored it on an external drive?

Read this answer in context 👍 1

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Chosen Solution

Windows OS may have created a a 'windows.old' folder and put it on the desktop. Do you see a 'windows.old' folder? Have you recently created a backup of your Thunderbird profile folder name and stored it on an external drive?

michaelrorth
michaelrorth Question owner
more options

Toad-Hall,

Thanks for your response. Much appreciated!

Woke up this morning and my computer was already on. Don't know why or how it was activated.

Checked Thunderbird and it was restored to pre-Windows update condition . . . no problems.

I am at a loss to explain this as I restarted several times during troubleshooting the Windows problem.

I am also at a loss as to who, or what, woke up my computer and righted the problem. Maybe the computer fairy paid a visit.

Thanks again, Michael