We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is not loading Pages. it's getting stuck in restore session. Other tabs open but not the sites. Please help.

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

nimandanna
nimandanna
more options

I have a windows 7. When I open Firefox, the first tab suggests restore session and when I do restore other tabs open all blank or trying to open. But It doesnt. Also, In Thunderbird, the browser opens But the inbox doesnt and near the cursor there's a blue circle turning.

I went to help=troubleshooting and changing places.sqlite /places.sqlite-shm/places.sqlite-wal to .old

I have also uinstalled and reinstalled. didnt work.

Please please help resolve.

I have a windows 7. When I open Firefox, the first tab suggests restore session and when I do restore other tabs open all blank or trying to open. But It doesnt. Also, In Thunderbird, the browser opens But the inbox doesnt and near the cursor there's a blue circle turning. I went to help=troubleshooting and changing places.sqlite /places.sqlite-shm/places.sqlite-wal to .old I have also uinstalled and reinstalled. didnt work. Please please help resolve.

All Replies (4)

WestEnd
WestEnd
more options

When you uninstalled firefox did you also delete the mozilla folder before reinstalling?

nimandanna
nimandanna Question owner
more options

Yes, I did & restarted. Yet as soon as it opens it says "restore session" and when I click that the tabs open but the pages dont load. Example : LinkedIn. I login with username & password ad then the blue line is going left to right without loading the page.

nimandanna
nimandanna Question owner
more options

I also have done clear data & Clear History

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with the sessionstore.jsonlz4 file in the Firefox profile folder that stores session data.

  • delete sessionstore.jsonlz4 and sessionstore.js

When sessionstore.jsonlz4 is deleted you lose pinned tabs and open tabs and you will have to recreate them, so if necessary make a note or bookmark them.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Are you using "Clear history when Firefox closes" to clear any personal data?