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Updating Firefox to the latest version causes boot issues with my computer.

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  • Last reply by romar7906

romar7906
romar7906
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I am currently running Windows 7, and Firefox ver. 56.0, 32 bit. When I try and update Firefox, I updates to version 63.x.xx, and everything works fine. Then when I shutdown and start my computer later, or restart my computer, it boots to my profile name, but it logs me on as a guest. I have the only profile on the computer and I am an administrator. I basically have a bare minimum desktop and it will not let me open or change any files. It also won't let me save any files that I create. I found that I can fix my computer's boot issue, by performing a "system restore" to a point before I tried to update Firefox. Any suggestions, or is this a problem with my Windows 7 installation.

I am currently running Windows 7, and Firefox ver. 56.0, 32 bit. When I try and update Firefox, I updates to version 63.x.xx, and everything works fine. Then when I shutdown and start my computer later, or restart my computer, it boots to my profile name, but it logs me on as a guest. I have the only profile on the computer and I am an administrator. I basically have a bare minimum desktop and it will not let me open or change any files. It also won't let me save any files that I create. I found that I can fix my computer's boot issue, by performing a "system restore" to a point before I tried to update Firefox. Any suggestions, or is this a problem with my Windows 7 installation.

Chosen solution

Windows 7 still has a version of Internet explorer installed and the latest IE update, for some reason is disabling the built in, but hidden admin account on some systems, it is a known bug, seems to affect Lenovo systems more than others.

Check for any IE updates in your control panel and remove the latest one if you dont use IE, BUT if you do it means IE isnt patched to the latest security release, so really, don't use it if you go this route. It's supposed to be fixed in next update.

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All Replies (3)

Fred
Fred
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Chosen Solution

Windows 7 still has a version of Internet explorer installed and the latest IE update, for some reason is disabling the built in, but hidden admin account on some systems, it is a known bug, seems to affect Lenovo systems more than others.

Check for any IE updates in your control panel and remove the latest one if you dont use IE, BUT if you do it means IE isnt patched to the latest security release, so really, don't use it if you go this route. It's supposed to be fixed in next update.

FredMcD
FredMcD
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The Firefox installer should have nothing to do with the computers booting up. You should ask your question here; https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

romar7906
romar7906 Question owner
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It appears that I have an issue with Windows 7. Thanks to both of you for all of your help and assistance.