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Can no longer insert image into text of email.

  • 6 replies
  • 2 have this problem
  • 3 views
  • Last reply by GrammieRee

deni66
deni66
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Since Thunderbird was upgraded last week, I can no longer insert images into the text of my email. I've tried the solutions offered --holding the shift key when I click the write button (insert options does NOT) appear, and have clicked the appropriate box under account settings for html. What are other options. Need to be able to insert images into text. Thanks! Was so simple before.

Since Thunderbird was upgraded last week, I can no longer insert images into the text of my email. I've tried the solutions offered --holding the shift key when I click the write button (insert options does NOT) appear, and have clicked the appropriate box under account settings for html. What are other options. Need to be able to insert images into text. Thanks! Was so simple before.

All Replies (6)

Matt
Matt
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  • Top 10 Contributor
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To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
deni66
deni66 Question owner
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Thank you, Matt! I've tried all your suggestions and still have the problem. It began after Thunderbird upgraded to a new version sometime in the last week or two. Any other suggestions? Thank you?

deni66
deni66 Question owner
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deni66 said

Thank you, Matt! I've tried all your suggestions and still have the problem. It began after Thunderbird upgraded to a new version sometime in the last week or two. Any other suggestions? Thank you.
Matt
Matt
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  • Top 10 Contributor
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how do you insert an image into an email?

GrammieRee
GrammieRee
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Every time I try to insert an image I have to change the default setting from "Alternate text" to "Don't use alternate text" and then I can insert the picture. Isn't there a way to make "Don't use alternate text" the default??

GrammieRee
GrammieRee
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I have tried changing outgoing email to html but that didn't help and I can't find any other option to set the default. Please can someone tell me how to change the default from "Use alternate text" to "DON'T use alternate text" so I don't have to change it EVERY time I send a photo?