Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

wscofield
wscofield
more options

Firefox crashed after being infected with Executor trojan. Won't even start up in FF safe mode. Any ideas?

Firefox crashed after being infected with Executor trojan. Won't even start up in FF safe mode. Any ideas?

All Replies (1)

FredMcD
FredMcD
more options

What's your computer system and Firefox version?

First let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.