browser conection error messages, and secure networks
i get two error messages constantly. one telling me the site isnt tested, but it doesnt give me an option to verify the website, im pretty sure something like youtube is fine, and this is very annoying, and happens all the time on other similarly trusted sites. The other error message i get is "firefox cannot establish a connection to the server" message, which also happens all the time, on perfectly trusted, and mundane sites like netflix. How do i get in touch with some kind of support with firefox, because at this point its almost like more sites dont work than do. ive gone through al the basic troubleshoot pages, updating firefox, clearing cookies, and cache, and turning my proxy setting to "no proxy" but none of it works.
Modified by AnnoyedFirefoxUser
All Replies (8)
HI, what security software are you running please ? important.
Since no information was shared when creating you question I have no idea of what add-ons/Extensions you maybe using which is also important.
Please : To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:
- Use ONE of these methods to open the Firefox Troubleshooting Information page:
- Click the menu button
, click on help 
and select Troubleshooting Information.
- Type about:support into the Firefox address bar and press the enter key.
- Click the menu button
- At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Hi is there a reason you made a duplicate question 30mins after I answered you ? Are you getting your mail ?
This is your question and reply's back please continue in here : https://support.mozilla.org/en-US/questions/1226032
i tried to share the info you requested, but it does not fit in a reply. so i put it in the other question
what is in the firefox troubleshooting page that isnt shared in the other question. i clicked for it to share my details, as far as i know that should be all the info you need.
Hi, you can Copy.Paste the info into a reply the box will take it.
Do not start another question please.
Please come to your question page : https://support.mozilla.org/en-US/questions/1226032 To the right of your question there is Greyed letters that say System Details.
No usually get more info.
What Security Software are you running ?
What happened after you ran Safe Mode ??
Application Basics
Name: Firefox Version: 61.0.1 Build ID: 20180704003137 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefo Web Content Processes: 5/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports Firefox Features
Name: Activity Stream Version: 2018.06.29.1026-fa231556 ID: [email protected]
Name: Application Update Service Helper Version: 2.0 ID: [email protected]
Name: Firefox Screenshots Version: 32.1.0 ID: [email protected]
Name: Follow-on Search Telemetry Version: 0.9.7 ID: [email protected]
Name: Form Autofill Version: 1.0 ID: [email protected]
Name: Photon onboarding Version: 1.0 ID: [email protected]
Name: Pocket Version: 1.0.5 ID: [email protected]
Name: Web Compat Version: 2.0 ID: [email protected]
Name: WebCompat Reporter Version: 1.0.0 ID: [email protected]
Extensions
Name: AdBlock Version: 3.15.0 Enabled: true ID: jid1-NIfFY2CA8fy1tg@jetpack
Name: Ghostery – Privacy Ad Blocker Version: 8.2.1 Enabled: false ID: [email protected]
Name: LastPass: Free Password Manager Version: 4.15.2.17 Enabled: false ID: [email protected]
Name: NordVPN Proxy Extension - Privacy & Security Version: 0.9.21 Enabled: false ID: [email protected]
Security Software
Type:
Type:
Type:
Graphics
Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. 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like i said before the info DOES NOT fit in a reply box. thats why some of it is deleted.
i get these error messages more times than i actually make it to a website.
