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How to repair the non responsive cursor after download updates

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by Shadow110

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Downloaded and updated Firefox and now after a short period of time - the cursor stops working. We cannot click on tabs - enter information etc... (MAC os)

In order to get it to work again - we have to shut entire computer down and reboot.

Downloaded and updated Firefox and now after a short period of time - the cursor stops working. We cannot click on tabs - enter information etc... (MAC os) In order to get it to work again - we have to shut entire computer down and reboot.

All Replies (1)

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Hi, suggest updating anything you can in the OS and Maybe reinstall your Video Card Drivers as corrupted drivers can cause weird things to happen.

SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

REFRESH INSTRUCTIONS Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.