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I CANNOT GET CONNECTED TO "GO TO WEBINAR"-not supported- is this fixable ?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

glenn69
glenn69
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Getting connected to "GO TO WEBINAR" was always easy and no problem until starting 1st quarter of 2018 ! ! Now it is NOT possible - - -supposedly- - - NOT supported by Mozilla Firefox on Windows Vista- - - my computer is 8 to 10 years old but works EXCELLENT ! Annual tune-up by Geek Squad usually ! CAN U HELP ME- - U ARE ALL APPRECIATED- - I am still learning with these computers- - I am a senior- - thank you :) ******* hopefully, within the next couple years- - I will upgrade to new computer !

Getting connected to "GO TO WEBINAR" was always easy and no problem until starting 1st quarter of 2018 ! ! Now it is NOT possible - - -supposedly- - - NOT supported by Mozilla Firefox on Windows Vista- - - my computer is 8 to 10 years old but works EXCELLENT ! Annual tune-up by Geek Squad usually ! CAN U HELP ME- - U ARE ALL APPRECIATED- - I am still learning with these computers- - I am a senior- - thank you :) ******* hopefully, within the next couple years- - I will upgrade to new computer !

All Replies (2)

FredMcD
FredMcD
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Please provide public link(s) (no password) that we can check out. No Personal Information Please !

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"clear the Cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.