Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

emails arrive as blank entries. Started around 4-3-2018.

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by ritchfld

more options

Since April 3rd 2018, my emails come in as blank entries. I get entries in webmail but not in thunderbird. On release 52. 32 bit.

Since April 3rd 2018, my emails come in as blank entries. I get entries in webmail but not in thunderbird. On release 52. 32 bit.

Chosen solution

This is a bit unusual.

Can you share what you see when trying to display such an empty message, and press Ctrl-U ("display source") ?

Could you please provide us with a screenshot? If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

This is a bit unusual.

Can you share what you see when trying to display such an empty message, and press Ctrl-U ("display source") ?

Could you please provide us with a screenshot? If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Problem disappeared. Thunderbird shows that it was re-installed on 4-18-18. Possibly this version corrected whatever the problem was. As long as it keeps working, I'm not interested in fixing it.