Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot NOW send Emails

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Matt

310Jupiter
310Jupiter
more options

I have used Thunderbird with Plus Net for a few Years and for the last 2 Years I have also used them on a second Computer in my Apartment in Spain without any problems

I am in Spain now but for the last 2 Days I can receive Emails but not reply or send Emails, so do not know if this problem will also apply back in England

I know that Thunderbird has Auto upgraded since I arrived in Spain 4 days ago

Every time I try to send an email it asks for my Plus Net Relay password and then does not accept my Password

I have contacted plusnet and was asked to Log into PLUSNET WEBMAIL direct were my password was accepted and I was able to send an Email so the fault is not with them

I have tried to uninstall and reinstall Thunderbird rebooting before reinstalling but Thunderbird then remembers all the same settings even my Address book and the problem still exists.

I have added a Screen shot of the problem

I have used Thunderbird with Plus Net for a few Years and for the last 2 Years I have also used them on a second Computer in my Apartment in Spain without any problems I am in Spain now but for the last 2 Days I can receive Emails but not reply or send Emails, so do not know if this problem will also apply back in England I know that Thunderbird has Auto upgraded since I arrived in Spain 4 days ago Every time I try to send an email it asks for my Plus Net Relay password and then does not accept my Password I have contacted plusnet and was asked to Log into PLUSNET WEBMAIL direct were my password was accepted and I was able to send an Email so the fault is not with them I have tried to uninstall and reinstall Thunderbird rebooting before reinstalling but Thunderbird then remembers all the same settings even my Address book and the problem still exists. I have added a Screen shot of the problem
Attached screenshots

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

310Jupiter said

I have contacted plusnet and was asked to Log into PLUSNET WEBMAIL direct were my password was accepted and I was able to send an Email so the fault is not with them

That is the same as assuming because you can buy bread at the supermarket that the problem with delivery to your door is the bread vendor (ignoring the fact they have been sacked by the manufacturer)

I would guess almost certainly the problem is with your provider, or your account configuration. You provider sets the following requirements. 

                             IMAP               POP
Incoming server 	imap.plus.net 	mail.plus.net
Incoming port 	         143 	        110
Outgoing server 	relay.plus.net 	relay.plus.net
Outgoing port 	    587 or 25 	       587 or 25
SSL/TLS 	                No 	                       No
SMTP Authentication 	Yes

SMTP Authentication only needed if you're sending emails from a non-Plusnet Internet connection). This is only available if you've got an active Plusnet broadband account.

So the first question is obviously do you have an active plusnet broadband account.?

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?