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Can't access MZ any more : totally incomprehensible error notice

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

Haffy
Haffy
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It is total gobbledygook! It says, "Error: Platform version '57.0 is not compatible with minVersion - 56.02 maxVersion - 56.02." What on earth does this mean, and what do I do about it?

It is total gobbledygook! It says, "Error: Platform version '57.0 is not compatible with minVersion - 56.02 maxVersion - 56.02." What on earth does this mean, and what do I do about it?

All Replies (2)

philipp
philipp
  • Moderator
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hi, download the full installer for the current firefox version for your system & language from https://www.mozilla.org/firefox/all/ then reboot your pc once and run the setup file you've just downloaded. hopefully firefox will open up again afterwards.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that an error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You can do a clean reinstall to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.