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I am unable to download messages on one of my accounts. I can send, but when I click "Get Messages" I see a display "Downloading 1 0f 2 messages, but none load.

CurtisBryant
CurtisBryant
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My account cbmusic comcast net suddenly stopped allowing me to download new messages. It was working fine earlier and my several other accounts seem fine. Further, I am able to SEND emails from this account. When I try to click "Get Messages" the progress bar displays the blue and white stripe activity mode and a temporary message "Downloading 1 of 2 messages" appears as text, but it all times out. I have sent myself several new messages, but it does not update to "Downloading 1 of 4 messages" or similar. I think there may be a message that is somehow stuck, but I don't know how to reject it or clean it out of the cue. I tried messing around with "filters," but this is just more confusing. I know that my account with Comcast is in good standing and I can verify that because I can send messages from this account. My current version of Thunderbird is 52.6.0 and I am running Mac OS X, v. 10.9.5.

My account cbmusic comcast net suddenly stopped allowing me to download new messages. It was working fine earlier and my several other accounts seem fine. Further, I am able to SEND emails from this account. When I try to click "Get Messages" the progress bar displays the blue and white stripe activity mode and a temporary message "Downloading 1 of 2 messages" appears as text, but it all times out. I have sent myself several new messages, but it does not update to "Downloading 1 of 4 messages" or similar. I think there may be a message that is somehow stuck, but I don't know how to reject it or clean it out of the cue. I tried messing around with "filters," but this is just more confusing. I know that my account with Comcast is in good standing and I can verify that because I can send messages from this account. My current version of Thunderbird is 52.6.0 and I am running Mac OS X, v. 10.9.5.

Modified by James

All Replies (1)

user01229325
user01229325
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If a message is stuck you go you your providers webmail site and log into your account there. Either delete the problem message or move it out of the inbox.