Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't log in to F'Fx acc't. Multiple attemps and I do not receive the confirmation email to [email protected] HELP, pls.

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by guigs

netsloh
netsloh
more options

I am trying to log in to my Firefox account to get help with a problem. Screen says that either 'email or password is incorrect and that a confirmation email has been sent'. I've checked trash folder. I am not receiving the confirmation email. I need help. The underlying problem and reason for my need to contact support is as follows: A couple of weeks ago, I lost the ability to 'click' the "email" prompt in a newspaper article to forward same to a friend. Also, I can not play 'video' in a newspaper article anymore. The action of clicking the mouse is not doing anything in these two situations. I first realized a problem when I tried to click on "contacts" in Gmail using Firefox and the click action did nothing. I then tried with 'Chrome' and had no trouble. Can anyone give any suggestions, please?

I am trying to log in to my Firefox account to get help with a problem. Screen says that either 'email or password is incorrect and that a confirmation email has been sent'. I've checked trash folder. I am not receiving the confirmation email. I need help. The underlying problem and reason for my need to contact support is as follows: A couple of weeks ago, I lost the ability to 'click' the "email" prompt in a newspaper article to forward same to a friend. Also, I can not play 'video' in a newspaper article anymore. The action of clicking the mouse is not doing anything in these two situations. I first realized a problem when I tried to click on "contacts" in Gmail using Firefox and the click action did nothing. I then tried with 'Chrome' and had no trouble. Can anyone give any suggestions, please?

All Replies (2)

Happy112
Happy112
more options

Hi,

I'm sorry that you're stuck here - I will forward this to a Mozilla Administrator, so : hang in there, please .....

guigs
guigs
more options

I would try Safe Mode for the other issues you are seeing. I think it may be due to a customization in your profile.

However, for the sync account issue, it sounds like you may be having some issues with potentially blocking or marking [email protected] as spam.

Can you check this first? Then I can help you file a bug from the template linked in this article: https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...