Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Rejects all sites - including Firefox or Mozilla

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by philipp

Hmeyer1
Hmeyer1
more options

Good day-

My Firefox for Windows, 64 bit just updated and I have lost all functionality. I receive "The owner of www.mozilla.org 9 or firefox.com or google. com, etc) has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website." (not just the Mozilla URL, but all URLs) I have tried rebooting, flushing cache, reinstalling, etc. and nothing seems to work. All works properly under Chrome. I disabled certain apps (I think) and that does not appear to be the problem. Please help as I miss my Firefox! Win10

Thanks.

Good day- My Firefox for Windows, 64 bit just updated and I have lost all functionality. I receive "The owner of www.mozilla.org 9 or firefox.com or google. com, etc) has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website." (not just the Mozilla URL, but all URLs) I have tried rebooting, flushing cache, reinstalling, etc. and nothing seems to work. All works properly under Chrome. I disabled certain apps (I think) and that does not appear to be the problem. Please help as I miss my Firefox! Win10 Thanks.

All Replies (3)

philipp
philipp
  • Moderator
more options

hi, first please make sure that the date, time & timezone are set correctly set correctly on your system. if this doesn't solve the issue (or it is already set properly), a solution depends on the individual circumstances:

  • what is the error code shown when you click on advanced on that error page?
  • please also give us more information about the error by clicking on the error code, copying the text to the clipboard and then pasting it here into a reply in the forum.

thank you!

Hmeyer1
Hmeyer1 Question owner
more options

Thank you!!!

Date: Tue, 23 Jan 2018 08:10:35 -0500 Subject: Re: philipp posted an answer to your question "Rejects all sites - including Firefox or Mozilla" Good morning - Thanks for a response. Here is what you requested:

https://www.mozilla.org/firefox/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: true HTTP Public Key Pinning: false Certificate chain: -----BEGIN CERTIFICATE----- MIIEEjCCAvqgAwIBAgIJAOlCRMLEmfErMA0GCSqGSIb3DQEBCwUAMGAxLTArBgNV BAMMJEJpdGRlZmVuZGVyIFBlcnNvbmFsIENBLk5ldC1EZWZlbmRlcjEMMAoGA1UE CwwDSURTMRQwEgYDVQQKDAtCaXRkZWZlbmRlcjELMAkGA1UEBhMCVVMwHhcNMTYx MTA5MDAwMDAwWhcNMTgxMTE0MTIwMDAwWjCCAQIxHTAbBgNVBA8MFFByaXZhdGUg T3JnYW5pemF0aW9uMRMwEQYLKwYBBAGCNzwCAQMTAlVTMRswGQYLKwYBBAGCNzwC AQITCkNhbGlmb3JuaWExETAPBgNVBAUTCEMyNzU5MjA4MR4wHAYDVQQJExU2NTAg Q2FzdHJvIFN0IFN0ZSAzMDAxDjAMBgNVBBETBTk0MDQxMQswCQYDVQQGEwJVUzET MBEGA1UECBMKQ2FsaWZvcm5pYTEWMBQGA1UEBxMNTW91bnRhaW4gVmlldzEcMBoG A1UEChMTTW96aWxsYSBDb3Jwb3JhdGlvbjEUMBIGA1UEAxMLbW96aWxsYS5vcmcw ggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQDZf5fjROKopDuz8q2/PKFq uctErR1pUQy+P5rVR/o7A/rsji1/OdalxQ4MWo0iaT6Io9g9/yfBPfs/KkJ5VFFV o2TfxL+bNoO5oVAzol0oNEGlhx0fnkSOqigEBlkz0FilioDJFPaUdzxkocSaAUtC lOA4T8sfiR51QqEaTLAIE8gVHU5qkV6PQPBGdgsFazztHkRsI5McCSLkqMXSydfs 6oFkF0Satzr01pV4tb2PyO/YWowwRbcMvthVi353I1ePnBCx3dMNXE0GNR79hW12 FMrfwp6dG9WAyKbX8VmKUuW9TO6REz+m0V52ge4iRNZHFQ8/aUUKjnqNBi/IYs5V AgMBAAGjKzApMCcGA1UdEQQgMB6CC21vemlsbGEub3Jngg93d3cubW96aWxsYS5v cmcwDQYJKoZIhvcNAQELBQADggEBAA6Jj4mznSgv6ZYdbROR5Jx25u5XacXM/lCs TpniCgn2sIIyrwuCS5rOYXmVacBcj3nuwiGKtPqil9xsQol6P8P5fmFBKOb1014S Q4E29CU4KmHmSdi1Fkb/3GmfkolrStYfx+cHTXxh1vxRbjXCXwuygYnD0mCJ024E wxMX2eY8Vys+Uew/Q1QlhV6lGO5h61GCngBnLw4dYfxQ/q1WZEB67n3DxzTLgZC/ wRrYWcxDjK5kRpcY8hs0KINqoEctZ2HtU1iY61Ui8bbgF3okDklPxztvh+3SvFCn PmczY0hawqglhG2hWvQ/eWOHTvUnqh+ctH3QY2M67AcUZAEZa6Q= -----END CERTIFICATE----

  • Also:*

www.mozilla.org uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

philipp
philipp
  • Moderator
more options

thanks, so it appears like bitdefender is intercepting your secure connections. please see if the section about your security software at How to troubleshoot security error codes on secure websites or else reinstalling it helps...