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Firefox crashes

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  • 1 has this problem
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  • Last reply by cor-el

Pogo1
Pogo1
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I began getting security warnings using Firefox. I decided to us the Ubuntu update manager to update the system, including Firefox. All went well, but I got the crash reporter window with no details, amessage saying something about being unable to move the log, when I started Firefox after the update.

Following some advice I deleted Firefox and reinstalled from the Ubuntu software centre. It still crashed on startup, but now there was a details box withe these contents "AddonsShouldHaveBlockedE10s: 0 BuildID: 20171129231946 CrashTime: 1513934393 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 0000004041121792 FramePoisonSize: 4096 InstallTime: 1513691147 Notes: Ubuntu 14.04.5 LTSFP(D00-L1000-W00000000-T000) OpenGL: Mesa Project -- Software Rasterizer -- 2.1 Mesa 10.1.3 -- texture_from_pixmap WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 640 StartupCrash: 0 StartupTime: 1513934389 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"arm","buildId":"20171129231946","version":"57.0.1","vendor":"Mozilla","platformVersion":"57.0.1","xpcomAbi":"arm-eabi-gcc3","hotfixVersion":null,"updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2001,"virtualMaxMB":null,"cpu":{"count":2,"cores":null,"vendor":null,"family":null,"model":null,"stepping":null,"l2cacheKB":null,"l3cacheKB":null,"speedMHz":1700,"extensions":["hasEDSP","hasARMv6","hasARMv7","hasNEON"]},"os":{"name":"Linux","version":"3.8.11","locale":"en-US-u-va-posix"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"Mesa Project -- Software Rasterizer","vendorID":"Mesa Project","deviceID":"Software Rasterizer","subsysID":null,"RAM":null,"driver":null,"driverVersion":"2.1 Mesa 10.1.3","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":null},"settings":{"attribution":{},"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"e10sCohort":"multiBucket4","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":null},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Theme: classic/1.0 ThreadIdNameMapping: 11242:"Gecko_IOThread",11245:"Link Monitor",11244:"Timer",11246:"Socket Thread",11247:"JS Watchdog",11255:"BGReadURLs",11256:"Hang Monitor",11260:"Cache2 I/O",11262:"GMPThread",11263:"StreamTrans #1",11264:"SoftwareVsyncThread",11265:"Compositor",11266:"ImgDecoder #1",11267:"ImgDecoder #2",11268:"ImageIO",11271:"LoadRoots",11272:"SysProxySetting",11274:"ProxyResolution",11275:"DataStorage",11276:"URL Classifier",11277:"Classifier Update",11279:"DataStorage",11278:"DNS Resolver #1",11280:"DataStorage",11281:"HTML5 Parser",11282:"IPDL Background",11283:"DOM Worker",11287:"ImageBridgeChild",11288:"ProcessHangMon",11299:"StreamTrans #2", Throttleable: 1 UptimeTS: 3.9082349 Vendor: Mozilla Version: 57.0.1 useragent_locale: en-US


This report also contains technical information about the state of the application when it crashed."

I began getting security warnings using Firefox. I decided to us the Ubuntu update manager to update the system, including Firefox. All went well, but I got the crash reporter window with no details, amessage saying something about being unable to move the log, when I started Firefox after the update. Following some advice I deleted Firefox and reinstalled from the Ubuntu software centre. It still crashed on startup, but now there was a details box withe these contents "AddonsShouldHaveBlockedE10s: 0 BuildID: 20171129231946 CrashTime: 1513934393 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 0000004041121792 FramePoisonSize: 4096 InstallTime: 1513691147 Notes: Ubuntu 14.04.5 LTSFP(D00-L1000-W00000000-T000) OpenGL: Mesa Project -- Software Rasterizer -- 2.1 Mesa 10.1.3 -- texture_from_pixmap WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 640 StartupCrash: 0 StartupTime: 1513934389 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"arm","buildId":"20171129231946","version":"57.0.1","vendor":"Mozilla","platformVersion":"57.0.1","xpcomAbi":"arm-eabi-gcc3","hotfixVersion":null,"updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2001,"virtualMaxMB":null,"cpu":{"count":2,"cores":null,"vendor":null,"family":null,"model":null,"stepping":null,"l2cacheKB":null,"l3cacheKB":null,"speedMHz":1700,"extensions":["hasEDSP","hasARMv6","hasARMv7","hasNEON"]},"os":{"name":"Linux","version":"3.8.11","locale":"en-US-u-va-posix"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"Mesa Project -- Software Rasterizer","vendorID":"Mesa Project","deviceID":"Software Rasterizer","subsysID":null,"RAM":null,"driver":null,"driverVersion":"2.1 Mesa 10.1.3","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":null},"settings":{"attribution":{},"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"e10sCohort":"multiBucket4","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":null},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Theme: classic/1.0 ThreadIdNameMapping: 11242:"Gecko_IOThread",11245:"Link Monitor",11244:"Timer",11246:"Socket Thread",11247:"JS Watchdog",11255:"BGReadURLs",11256:"Hang Monitor",11260:"Cache2 I/O",11262:"GMPThread",11263:"StreamTrans #1",11264:"SoftwareVsyncThread",11265:"Compositor",11266:"ImgDecoder #1",11267:"ImgDecoder #2",11268:"ImageIO",11271:"LoadRoots",11272:"SysProxySetting",11274:"ProxyResolution",11275:"DataStorage",11276:"URL Classifier",11277:"Classifier Update",11279:"DataStorage",11278:"DNS Resolver #1",11280:"DataStorage",11281:"HTML5 Parser",11282:"IPDL Background",11283:"DOM Worker",11287:"ImageBridgeChild",11288:"ProcessHangMon",11299:"StreamTrans #2", Throttleable: 1 UptimeTS: 3.9082349 Vendor: Mozilla Version: 57.0.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed."

All Replies (7)

Pogo1
Pogo1 Question owner
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This from trying to start firefox from a terminal: (trusty)pogo@localhost:~$ firefox

(firefox:14331): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:14331): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:14331): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:14331): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:14331): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:14331): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed ExceptionHandler::GenerateDump cloned child ExceptionHandler::WaitForContinueSignal waiting for continue signal... 14425 ExceptionHandler::SendContinueSignalToChild sent continue signal to child

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:14407): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed (trusty)pogo@localhost:~$ firefox

(firefox:15435): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:15435): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:15435): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:15435): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(firefox:15435): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(firefox:15435): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed ExceptionHandler::GenerateDump cloned child ExceptionHandler::WaitForContinueSignal waiting for continue signal... 15527 ExceptionHandler::SendContinueSignalToChild sent continue signal to child

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed

(/usr/lib/firefox/firefox:15483): GLib-GObject-CRITICAL **: g_object_unref: assertion 'object->ref_count > 0' failed (trusty)pogo@localhost:~$

Shadow110
Shadow110
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Please edit all that out, is not usable for diagnostic.

Please submit the last 3 crashes only associated to this issue. Submit bp- as Directed :

cor-el
cor-el
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Do these crashes happen on a mobile device (architecture: "arm")? 

applicationName: "Firefox";
architecture: "arm";
buildId: "20171129231946";
version: "57.0.1";
vendor: "Mozilla";
platformVersion: "57.0.1";
xpcomAbi: "arm-eabi-gcc3";

extensions:
0: hasEDSP;
1: hasARMv6;
2: hasARMv7;
3: hasNEON;
os:
name: Linux;
version: 3.8.11;
locale: en-US-u-va-posix;
Pogo1
Pogo1 Question owner
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No, it's a Samsung Chromebook.

Shadow110
Shadow110
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Pkshadow said

Please edit all that out, is not usable for diagnostic. Please submit the last 3 crashes only associated to this issue. Submit bp- as Directed :

waiting

James
James
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This is a third-party ARM build of Firefox from Ubuntu so unless otherwise third-party builds generally do not submit crash reports to Mozilla.

Pogo1, you may get more help on say https://ubuntuforums.org/ as we do not get a lot of Linux users here that are using devices with a ARM CPU vs a Intel or AMD.

cor-el
cor-el
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I've noticed another thread about crashes with such a ARM build.