Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot reinstall mail account in Thunderbird - "Configuration could not be verified"

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by trish-r

trish-r
trish-r
more options

I have 3 separate email accounts that I have used with Thunderbird for the past year. Suddenly today one of them stopped working. After trying several times to get mail, I deleted that account and tried to reinstall. Unfortunately I am now getting the error message "Configuration could not be verified - is the username or password wrong?"

I have checked the info I inputted and it is correct. I went to webmail for my ISP and logged in with the same info, no problem.

I also checked the configuration of my other two email accounts, and made sure it was all the same.

I double checked the info from my ISP (ATT - Bellsouth) and it is what I see in the manual configuration.

I just keep repeatedly getting this same error. I have reached the limit of what I know to do and would greatly appreciate any help! Thank you!!

I have 3 separate email accounts that I have used with Thunderbird for the past year. Suddenly today one of them stopped working. After trying several times to get mail, I deleted that account and tried to reinstall. Unfortunately I am now getting the error message "Configuration could not be verified - is the username or password wrong?" I have checked the info I inputted and it is correct. I went to webmail for my ISP and logged in with the same info, no problem. I also checked the configuration of my other two email accounts, and made sure it was all the same. I double checked the info from my ISP (ATT - Bellsouth) and it is what I see in the manual configuration. I just keep repeatedly getting this same error. I have reached the limit of what I know to do and would greatly appreciate any help! Thank you!!

Chosen solution

RESOLVED - Bellsouth/AT&T mail is powered by Yahoo. I went to the Yahoo site and logged in with my email info. I had signed up some time ago for a junk mail stopping service by Unroll on this account. I deleted it and voila! Was then able to add the account back in.

Read this answer in context 👍 0

All Replies (1)

trish-r
trish-r Question owner
more options

Chosen Solution

RESOLVED - Bellsouth/AT&T mail is powered by Yahoo. I went to the Yahoo site and logged in with my email info. I had signed up some time ago for a junk mail stopping service by Unroll on this account. I deleted it and voila! Was then able to add the account back in.