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Updated Firefox. Can’t play any audio/video

  • 1 reply
  • 8 have this problem
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  • Last reply by Shadow110

jsands1
jsands1
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can’t get a response when I click for instance on a Netflix video, can’t click on log-ins, on Capcha can’t select choices. Removing Firefox and reinstalling doesn’t help. Writing this on my Dad’s computer because I can’t enter anything. Safari works fine, Can call up web sites on Firefox fine but can’t enter anything once I’m there.

can’t get a response when I click for instance on a Netflix video, can’t click on log-ins, on Capcha can’t select choices. Removing Firefox and reinstalling doesn’t help. Writing this on my Dad’s computer because I can’t enter anything. Safari works fine, Can call up web sites on Firefox fine but can’t enter anything once I’m there.

Chosen solution

Try this and see if still get issues : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If so please make a new Profile and test it : https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If it is your Profile then need to move stuff over to new Profile.

Please let us know if this solved your issue or if need further assistance.

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All Replies (1)

Shadow110
Shadow110
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Chosen Solution

Try this and see if still get issues : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If so please make a new Profile and test it : https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If it is your Profile then need to move stuff over to new Profile.

Please let us know if this solved your issue or if need further assistance.