Can't type anything into a new message or reply
I cannot type anything into the body of a new message or reply in CenturyLink e-mail. I have cleared history and cache, restarted Firefox in safe mode with plugins disabled, reset Firefox, run a Malwarebytes scan (no malware detected), used another computer that has a different AV program (same problem), contacted CenturyLink who checked my account and they had no problem. All works fine on Microsoft Edge. Windows 10
Chosen solution
Fixed. I had switched to 'text' in the 'composing' section of Preferences. I just went back into Preferences, in the Mail section - 'Displaying Messages' and switched to text there. Done deal, works now. Thanks for the help!
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hi, does it make a difference when you remove trusteer rapport?
No difference when all plugins were disabled.
Hi!
Does it use Zimbra as platform?
Looks like it does use Zimbra/Synacor
Does it work if you use the option to type as text instead of HTML? Usually you can change this setting under Preferences.
I tried that, no joy.
The last e-mail I replied to was on Oct 19, I believe that was before the latest update to Firefox.
Firefox 57 was released on November 14th.
Have you tried in another computer?
Modified by Zilmar
Yes, I tried on my laptop, same problem. I have no problem with Microsoft Edge though.
Chosen Solution
Fixed. I had switched to 'text' in the 'composing' section of Preferences. I just went back into Preferences, in the Mail section - 'Displaying Messages' and switched to text there. Done deal, works now. Thanks for the help!
Modified by Andyru