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Firefox crashes when it opens

  • 3 replies
  • 2 have this problem
  • 5 views
  • Last reply by dpiquette

dpiquette
dpiquette
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Hello,

Since the update to Firefox 57.0 When Firefox is opened, it crashes giving me an application error. I cannot get it to work. It won't work in safe mode or with add-ons disabled. I uninstalled it and re-installed it.

Thanks, Dan

Hello, Since the update to Firefox 57.0 When Firefox is opened, it crashes giving me an application error. I cannot get it to work. It won't work in safe mode or with add-ons disabled. I uninstalled it and re-installed it. Thanks, Dan

Chosen solution

OMG!!! I am back in business!!!! I have my Firefox back!

Thank you so much. The problem is fixed in the beta version.

Thanks again, Dan

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All Replies (3)

philipp
philipp
  • Moderator
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hi dan, which antivirus product are you using & is the crash still occurring when you try upgrading to firefox 58 beta? https://www.mozilla.org/firefox/channel/desktop/

dpiquette
dpiquette Question owner
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I'm using Kaspersky Endpoint Security 10. I will try it now.

Dan

dpiquette
dpiquette Question owner
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Chosen Solution

OMG!!! I am back in business!!!! I have my Firefox back!

Thank you so much. The problem is fixed in the beta version.

Thanks again, Dan