Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am facing issue while connecting to tokbox

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Standard8

ekta.soni
ekta.soni
more options

Ekta Soni Nov 16, 5:18 AM PST

Hi

API KEY: 46001312

Sesion ID -- 1_MX40NjAwMTMxMn5-MTUxMDgzNDgwMjM2M35RSkoxNFUyZEhFbHBxT3dLTk13cjJXZWh-QX4

We are using Firefox 56 and 57 and in both the version , we are getting the below error -

=======================================

ICE failed, your TURN server appears to be broken, see about:webrtc for more details (unknown) The stream was unable to connect due to a network error. Make sure your connection isn't blocked by a firewall. opentok.min.js:56:16680 Cam1 started streaming. main.b23768a61d21b5685716.bundle.js:1:330348 OT.Publisher.onPublishingTimeout opentok.min.js:57:27767 OT.exception :: title: Unable to Publish (1500) msg: ICEWorkflow opentok.min.js:56:3720 1500 Session.publish :: Could not publish in a reasonable amount of time

========================================

We were not getting any error till yesterday, all of sudden our application is getting hit , and streaming is not happening . we really need help to fix the issue. I have checked on google but could not get the fix till now , please provide help on this,

and also if you know the google extension to be used for the screen sharing / desktop sharing , as currently streaming is happening on google chrome but not of Mozilla firefox.

Ekta Soni Nov 16, 5:18 AM PST Hi API KEY: 46001312 Sesion ID -- 1_MX40NjAwMTMxMn5-MTUxMDgzNDgwMjM2M35RSkoxNFUyZEhFbHBxT3dLTk13cjJXZWh-QX4 We are using Firefox 56 and 57 and in both the version , we are getting the below error - =================================================== ICE failed, your TURN server appears to be broken, see about:webrtc for more details (unknown) The stream was unable to connect due to a network error. Make sure your connection isn't blocked by a firewall. opentok.min.js:56:16680 Cam1 started streaming. main.b23768a61d21b5685716.bundle.js:1:330348 OT.Publisher.onPublishingTimeout opentok.min.js:57:27767 OT.exception :: title: Unable to Publish (1500) msg: ICEWorkflow opentok.min.js:56:3720 1500 Session.publish :: Could not publish in a reasonable amount of time ==================================================== We were not getting any error till yesterday, all of sudden our application is getting hit , and streaming is not happening . we really need help to fix the issue. I have checked on google but could not get the fix till now , please provide help on this, and also if you know the google extension to be used for the screen sharing / desktop sharing , as currently streaming is happening on google chrome but not of Mozilla firefox.

All Replies (1)

Standard8
Standard8
more options

Hi, sorry but we are unable to help you with Tokbox connectivity issues. If the error turned up suddenly, and it is happening in FF 56 and 57, then it is most likely an issue with your network or with Tokbox - as FF 56 has been out for a while now and hasn't changed.

I would suggest you contact Tokbox support for help https://support.tokbox.com/hc/en-us