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Why does the text on the Options tab now on v.56 run off the bottom of my screen and I am unable to scroll?

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  • Last reply by cor-el

PoodleMomma39
PoodleMomma39
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For some reason now on Firefox's version 56 (and 56.0.2), on the Options tab, the text runs off the bottom of my desktop's screen. This is a problem for all of the Options sections. Sometimes there is a scroll bar, but I am unable to access it at all. For example, if I go to the Privacy & Security section to verify a password for a website, I can click on the Saved Logins button and a search box comes up at the bottom of my screen. I cannot see the bottom of the search box. I cannot see all the websites, or the button that says "show passwords", or at least I assume there is a button there that says that if v.56 is like previous Firefox versions. I cannot move this box at all, it is just cut off at the bottom. This is very frustrating. I use Windows 7 Pro. My desktop resolution is 1152x864 due to someone in the household having a visual impairment and this has never been a problem with Firefox. I increased my desktop's screen resolution but this did not fix the problem. I didn't see anything else in the forums about this particular issue. Please help?

For some reason now on Firefox's version 56 (and 56.0.2), on the Options tab, the text runs off the bottom of my desktop's screen. This is a problem for all of the Options sections. Sometimes there is a scroll bar, but I am unable to access it at all. For example, if I go to the Privacy & Security section to verify a password for a website, I can click on the Saved Logins button and a search box comes up at the bottom of my screen. I cannot see the bottom of the search box. I cannot see all the websites, or the button that says "show passwords", or at least I assume there is a button there that says that if v.56 is like previous Firefox versions. I cannot move this box at all, it is just cut off at the bottom. This is very frustrating. I use Windows 7 Pro. My desktop resolution is 1152x864 due to someone in the household having a visual impairment and this has never been a problem with Firefox. I increased my desktop's screen resolution but this did not fix the problem. I didn't see anything else in the forums about this particular issue. Please help?
Attached screenshots

Modified by PoodleMomma39

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Try to rename/remove the xulstore.json file in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window