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I did not receive a confirmation email after creating a Firefox Account, which is now locked. How do I unlock it?

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  • 2 have this problem
  • 13 views
  • Last reply by Happy112

Seeker67
Seeker67
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I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that the confirmation email sent was returned. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to [email protected] was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that the confirmation email sent was returned. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to [email protected] was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

All Replies (1)

Happy112
Happy112
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Hi  !

Sorry for the inconvenience - that must be so annoying, Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq